| • |
The goods purchased by mail order could be returned and exchanged under
the circumstances of a customer after reciving.
If there is any defect of our products or mistaken products (e.g. the contained
goods do not match to the invoice), please do not hesitate to contact us.
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| 1. |
• Customer Return Policy
| •We only accept goods returned under the following circumstances: |
| Note: |
Please be aware that any postage charges on returned items is on a customer's
expense and is not refundable. |
| • |
Please contact us before attempting to return/exchange any of our items.
If an item is returned without notification, it will not be accepted for
any refund or exchange.
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| • |
Return policy is restricted within five days since the day the package
is received by the customer (in Japan). Within 7 days if the customer is
in the county other than Japan. |
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All goods that are attempted to be returned should be unused or unworn
(except for size fitting). |
| • |
All returning/exchanging items must be in the original package. Please
keep the tags and the original package in intact condition. Please keep
all tags, plastic bags, any other packages intact and attached. We do not
accept any returned items with missing original packing or tags/attachments. |
| • |
Please note the following goods cannot be returned: shuttlecock, used products,
stained/damaged products, limited edition items, special order items, and
sale items...etc. The final decision is made based on our judgement and
standard policy. |
| • |
Any customized mark/print items, or strung rackets are not returnable. |
| • |
The items purchased from any shop other than Shuttle House cannot be returned
or refunded. |
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| 2. |
Customer Exchange Policy
| •We only accept goods exchanged under the following circumstances: |
| Note: |
Please be aware that we only accept exchange within the same item (for
different colour/size). Any exchanges made for different items or new items
will be treated as a new order.
Please refer to the Customer Return Policy for more information on returning
items. |
| Please be aware that any postage charges on returned items is on a customer's
expense and is not refundable. |
| • |
Please contact us before attempting to return/exchange any of our items.
If an item is returned without notification, it will not be accepted for
any refund or exchange. |
| • |
Please mark down "EXCHANGE" with the size/colour you wish to
exchange for when making an exchange. We will confirm with you for size/color
once the request is received. |
| |
Please note the following goods cannot be exchanged: shuttlecock, used
products, stained products, limited edition items, special order items,
and sale items...etc. Decision is made based on our judgement and standard
policy. |
| • |
For exchanging to other items (different from the orginal ordered item),
please note that discount rate might vary according to the new balance.
We do not garantee on receiving the same disount rate to any of our customer.
However, the discount will be re-calculated based on the newly exchanged
items. |
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| 3. |
•About the price and shipping charge when Returning/Exchanging goods
| • |
All of the shipping charges are on a customer's expense when returning/exchanging
items. The freight cost will vary depends on the weight and the shipping
destination of each order. |
| • |
For exchanging to other items (different from the orginal ordered item),
please note that discount rate and shipping charge will be re-calculated
according to the new items, and will add up as a new balance of total amount.
|
| • |
To the customers who has made the full payment will be asked for the insufficient
amount of money when the new balance is due.
Please note that we will inform our customers before proceeding any action
when overpayment occurs. Any bank service charges will be deducted for
the customers who made payments via banks. The remaining amount will be
treated as an overpayment and could be combined along with the payment
of next order. |
| • |
Shuttle House will contact the customer whose payment is due via E-mail
or phone. Please remember to make the payment so we can deliver the orders
to you as soon as possible. |
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| 4. |
•Our responsibility in Returning/Exchanging goods
| •If we have shipped the wrong item, or defect products: |
| • |
Please do not hesitate to contact us. We will be responsible for free return/exchange
delivery includes any postage charge. |
| Note: |
Customers are resonsible for checking their orders once they have received
the products from Shuttle House. Please check all the details of received
products. If there is any problem with our products, please contact us
immediately.
For the customers who have used their rackets that purchased from Shuttle
House and noticed there is something unusual (bad quality) with the items,
please report to us immediately.
Please be aware that Shuttle House will not be able to exchange or return
any goods once the time period of return/exchange policy is expired. |
| *Address |
| *Address |
| ■ |
YO3 building, 2-8-87 Nambanaka, Naniwa-ku, 556-0011, Osaka, JAPAN
556-0011 大阪市浪速区難波中2−8−87 YO3ビル１Ｆ
TEL: +81 6 6647 1335 |
Please mark $0 price for the returned package to avoid being charged for
the Custom tax |
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| Copyright 2012 SHUTTLE HOUSE all rights reserved. |
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