Badminton Speciality Shop SHUTTLE HOUSE

About Return/Exchange Goods
•The following is an explanation of how to return/exchange the goods ordered via mail order.

The goods purchased by mail order could be returned and exchanged under the circumstances of a customer after reciving.
If there is any defect of our products or mistaken products (e.g. the contained goods do not match to the invoice), please do not hesitate to contact us.

1. Customer Return Policy

•We only accept goods returned under the following circumstances:
Note: Please be aware that any postage charges on returned items is on a customer's expense and is not refundable.

Please contact us before attempting to return/exchange any of our items. If an item is returned without notification, it will not be accepted for any refund or exchange.

Return policy is restricted within five days since the day the package is received by the customer (in Japan). Within 7 days if the customer is in the county other than Japan.
All goods that are attempted to be returned should be unused or unworn (except for size fitting).
All returning/exchanging items must be in the original package. Please keep the tags and the original package in intact condition. Please keep all tags, plastic bags, any other packages intact and attached. We do not accept any returned items with missing original packing or tags/attachments.
Please note the following goods cannot be returned: shuttlecock, used products, stained/damaged products, limited edition items, special order items, and sale items...etc. The final decision is made based on our judgement and standard policy.
Any customized mark/print items, or strung rackets are not returnable.
The items purchased from any shop other than Shuttle House cannot be returned or refunded.

2. Customer Exchange Policy

•We only accept goods exchanged under the following circumstances:
Note:  Please be aware that we only accept exchange within the same item (for different colour/size). Any exchanges made for different items or new items will be treated as a new order.
Please refer to the Customer Return Policy for more information on returning items.
 Please be aware that any postage charges on returned items is on a customer's expense and is not refundable.
Please contact us before attempting to return/exchange any of our items. If an item is returned without notification, it will not be accepted for any refund or exchange.
Please mark down "EXCHANGE" with the size/colour you wish to exchange for when making an exchange. We will confirm with you for size/color once the request is received.
   Please note the following goods cannot be exchanged: shuttlecock, used products, stained products, limited edition items, special order items, and sale items...etc. Decision is made based on our judgement and standard policy.
For exchanging to other items (different from the orginal ordered item), please note that discount rate might vary according to the new balance. We do not garantee on receiving the same disount rate to any of our customer. However, the discount will be re-calculated based on the newly exchanged items.

3. About the price and shipping charge when Returning/Exchanging goods

All of the shipping charges are on a customer's expense when returning/exchanging items. The freight cost will vary depends on the weight and the shipping destination of each order.
For exchanging to other items (different from the orginal ordered item), please note that discount rate and shipping charge will be re-calculated according to the new items, and will add up as a new balance of total amount.
To the customers who has made the full payment will be asked for the insufficient amount of money when the new balance is due.
Please note that we will inform our customers before proceeding any action when overpayment occurs. Any bank service charges will be deducted for the customers who made payments via banks. The remaining amount will be treated as an overpayment and could be combined along with the payment of next order.
Shuttle House will contact the customer whose payment is due via E-mail or phone. Please remember to make the payment so we can deliver the orders to you as soon as possible.

4. Our responsibility in Returning/Exchanging goods

If we have shipped the wrong item, or defect products:
Please do not hesitate to contact us. We will be responsible for free return/exchange delivery includes any postage charge.
Note: Customers are resonsible for checking their orders once they have received the products from Shuttle House. Please check all the details of received products. If there is any problem with our products, please contact us immediately.
For the customers who have used their rackets that purchased from Shuttle House and noticed there is something unusual (bad quality) with the items, please report to us immediately.
Please be aware that Shuttle House will not be able to exchange or return any goods once the time period of return/exchange policy is expired.
 *Address
*Address
YO3 building, 2-8-87 Nambanaka, Naniwa-ku, 556-0011, Osaka, JAPAN
556-0011@sQg2|8|87@YO3rPe
TEL: +81 6 6647 1335
Please mark $0 price for the returned package to avoid being charged for the Custom tax

Badminton Speciality Shop SHUTTLE HOUSE
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